Terms & Conditions

DIGI5Y is owned and operated by AM333 International. These Terms govern access to and use of the DIGI5Y platform, subscriptions, add-ons, implementation services, AI agents, remote specialist services, and related offerings.

Effective Date: September 3rd,2025

1. Acceptance of Terms

By accessing the DIGI5Y website, subscribing to any DIGI5Y plan, purchasing add-on features, engaging setup or custom services, using AI agents or remote specialist services, or paying any invoice issued by AM333 International, you agree to be bound by these Terms and Conditions.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. Services

DIGI5Y may provide one or more of the following:

• Basic SaaS subscription access to the DIGI5Y platform;
• Pay-as-you-use add-on features such as emails, automations, AI agents, voice, messaging, storage, or integrations;
• DIY/self-service platform usage;
• Setup, onboarding, implementation, migration, training, and support services;
• Custom setup, custom workflows, and advanced deployment services;
• Custom AI employees, AI agents, automation systems, and related solutions;
• Part-time or full-time remote specialists on a monthly retainer;
• Ad-hoc specialized services, consulting, optimization, and other related services.

3. Subscription Plans and Add-Ons

3.1 Base Plan

Your subscription grants access only to the features, capacity, and limits included in your selected plan.

3.2 Higher Plans

Higher plans may include additional features, support, usage thresholds, user capacity, or implementation benefits.

3.3 Usage-Based Add-Ons

Certain features are billed separately based on consumption or usage. These may include, without limitation, email sends, SMS, voice minutes, AI agent usage, automation execution, third-party integrations, storage, premium support, or related services.

You agree that all usage incurred through your account is billable and payable by you.

3.4 Plan Changes

We may revise plans, pricing, packaging, included features, or usage limits at any time upon notice. Continued use after such notice constitutes acceptance.

4. Setup, Customization, and Professional Services

Where you engage us for setup, onboarding, implementation, migration, custom deployment, workflow creation, integration, or other professional services, the scope shall be limited to what is stated in the applicable proposal, invoice, quotation, service order, or written confirmation.

Any work outside the scope, extra revisions, new requests, additional support, or client-caused delays may be billed separately.

5. AI Employees, AI Agents, and Automation

DIGI5Y may provide AI-powered tools, agents, assistants, automations, and related services. Such systems are probabilistic in nature and may produce incomplete, inaccurate, unsuitable, or non-compliant outputs.

You are solely responsible for reviewing, approving, and monitoring all AI-generated outputs, automations, prompts, workflows, communications, campaigns, and operational decisions before reliance or deployment.

We do not guarantee that AI agents or automations will be uninterrupted, error-free, legally compliant, or fit for every use case.

6. Remote Specialist Services

Where we provide part-time or full-time remote specialists, such resources remain engaged by or through AM333 International unless expressly agreed otherwise in writing.

Monthly retainer fees reserve service capacity, whether or not such capacity is fully utilized by the Client.

Scope, hours, deliverables, communication channels, and response expectations are governed by the relevant service agreement, proposal, or invoice.

7. Fees, Billing, and Payment

7.1 Billing Structure

Fees may include subscription fees, setup fees, implementation fees, project fees, retainer fees, usage-based fees, ad-hoc service fees, and pass-through third-party costs.

7.2 Payment Terms

Unless otherwise stated in writing, subscriptions and retainers are billed in advance. Usage-based fees may be billed in arrears or as otherwise specified.

7.3 Due Dates

Invoices are due on the date stated in the invoice. If no due date is stated, payment is due upon receipt.

7.4 Non-Refundable Fees

Except where required by law or expressly stated otherwise in writing, all fees paid are non-refundable, including setup fees, reserved retainer fees, custom work fees, and usage fees already incurred.

7.5 Late Payment

If payment is overdue, we may suspend access, pause work, disable features, restrict usage, withhold deliverables, or terminate services without liability.

7.6 Taxes

All fees are exclusive of applicable taxes, duties, levies, telecom charges, GST, VAT, or similar amounts unless expressly stated otherwise.

8. Renewals, Suspension, and Termination

Unless otherwise agreed in writing, subscriptions and retainers may renew automatically for successive billing periods.

We may suspend or terminate services immediately if you fail to pay, breach these Terms, misuse the platform, create legal or reputational risk, or cause technical or security risk.

Termination does not relieve you from paying accrued fees, outstanding invoices, committed minimum fees, or usage charges already incurred.

9. Client Responsibilities

• Provide accurate information and timely approvals.
• Provide required access, credentials, assets, and content;
• Comply with laws, platform policies, and applicable regulations;
• Review deliverables, workflows, AI outputs, and communications before deployment where appropriate;
• Obtain any necessary rights, permissions, or consents for data and communications;
• Maintain backups unless backup is expressly included in scope.

10. Acceptable Use

You must not use DIGI5Y or related services to:

• Violate laws or third-party rights;
• Send spam, deceptive, fraudulent, or unlawful communications;
• Upload malware or harmful code;
• Reverse engineer, scrape, clone, copy, or misuse the platform;
• Operate prohibited, illegal, infringing, or abusive activity;
• Use the service in a way that harms system integrity or reputation.

11. Intellectual Property

All rights in the DIGI5Y platform, software, frameworks, workflows, prompts, methods, templates, documentation, brand assets, service models, and underlying systems remain the property of AM333 International unless expressly assigned in writing.

You retain ownership of your pre-existing business content, trademarks, and data. You grant us a limited license to use such materials as necessary to deliver the services.

12. Data, Privacy, and Confidentiality

We may collect, use, process, and store personal and business information for service delivery, billing, support, analytics, product improvement, and communications, subject to our Privacy Policy.

Each party agrees to keep confidential all non-public business, customer, financial, technical, and strategic information received from the other party.

13. Third-Party Services

DIGI5Y may rely on third-party providers for telephony, hosting, messaging, email delivery, AI processing, integrations, analytics, payment processing, APIs, and related infrastructure.

We are not responsible for third-party outages, policy changes, API restrictions, account bans, deliverability issues, service interruptions, or pricing changes imposed by such providers.

14. Pricing Policy

AM333 International Pte. Ltd. — Effective Date: 3 Sep 2026. Version 1.1 — Plan names and figures verified against digi5y.com pricing page.

14.1 Purpose

This section explains how DIGI5Y is priced across all components of the platform, so clients understand what is included, what is billed separately, and what options are available for setup and customization. DIGI5Y pricing is structured into six categories, described in detail below.

14.2 Overview of Pricing Categories

DIGI5Y pricing consists of the following six categories:

• Standard Subscription Plans — PRO, BUSINESS, PREMIUM
• Add-On Services (Power-Ups)
• Rebilling / Pay-As-You-Use Charges (Wallet)
• Custom AI-CRM Setup and Configuration
• AI-Agents / AI-Employees (Custom Development)
• Ad-Hoc Development Work

Each category is independent. Subscribing to a plan does not automatically include setup, configuration, or customization of the related features. These are addressed separately under Sections 14.4, 14.6, and 14.7.

14.3 Standard Subscription Plans

DIGI5Y offers three standard subscription tiers: PRO, BUSINESS, and PREMIUM. Each tier unlocks a defined set of platform features, contact/user limits, and support level. All plans include a 14-day free trial; no charge is made during the trial period.

PRO plan includes:

• Contact (50,000) and internal user (10) limits
• Ask AI and AI-Studio
• AI-CRM contact management, pipelines, and lead management
• Unlimited websites, funnels, and e-commerce with online payments
• Email, SMS, VoIP features (usage billed via Wallet — see Section 14.5)
• Unlimited social media management, appointment booking, and reputation management
• Standard automation workflows, AI voice/chat widget, and basic platform reports
• Self-guided onboarding with templates and tutorials

BUSINESS plan includes everything in PRO, plus:

• Higher contact (250,000) and user (100) limits
• Memberships, online courses, quizzes, and certificates
• Affiliate marketing manager
• Advanced automation workflows and AI-assisted lead follow-up/routing
• Digitracker - Management App - Free
• Third-party API integrations and KPI tracking
• 1-on-1 onboarding session with a DIGI5Y specialist

PREMIUM plan includes everything in BUSINESS, plus:

• Unlimited contacts and users
• Ads Manager (Google, Facebook, LinkedIn) built into the platform
• WhatsApp Automation (API) built into the platform
• Unlimited automation workflows and AI Employee for system operations
• Digitracker - Management App - Standard
• 15 hours/month of remote system support included
• Concierge onboarding and live support

14.4 Add-On Services (Power-Ups)

These are optional, specialist-delivered services on top of any subscription plan. They are billed separately from the base plan and do not include ongoing subscription access to any related platform feature beyond what the client's plan already provides.

Note: Ads Manager and WhatsApp Automation (API) as platform tools are included natively in the PREMIUM plan (Section 14.3). The services above are the specialist-delivered setup, configuration, or ongoing management of these and other capabilities — not the platform license itself.

14.5 Rebilling / Pay-As-You-Use Charges (Wallet)

Certain platform functions incur usage-based, transactional costs that are billed as they are consumed, rather than as a fixed monthly fee. These include, but are not limited to:

• Email sending
• SMS campaigns (carrier fees billed at actual usage rates)
• VoIP phone calls
• WhatsApp campaign messages
• AI tokens / AI usage
• Automation workflow executions beyond plan allowances

How it works:

• Clients top up a prepaid "Wallet" within the DIGI5Y platform.
• Usage charges are automatically debited from the Wallet balance as they are incurred.
• All Wallet transactions are fully transparent and itemized in the client's billing dashboard.
• Clients are responsible for maintaining sufficient Wallet balance to avoid service interruption.

14.6 Custom AI-CRM Setup and Configuration

Beyond subscription and add-on service fees, most businesses require the platform to be configured to their specific operations. This includes work such as:

• Data migration from existing systems
• Workflow setup (e.g., order processing, approvals, notifications)
• Contact tagging and segmentation structures
• Product and order catalogue setup
• Phone number and WhatsApp API configuration
• Other business-specific system customization

This is manpower-based work, priced separately from subscription fees. Clients have three options:

14.7 AI-Agents / AI-Employees (Custom Development)

DIGI5Y can design, build, and deploy custom AI-Agents ("AI-Employees") tailored to a client's specific business processes, such as voice agents, chat agents, or task-specific automation agents.

AI Usage Plans:

⚠️ Without AI Unlimited, AI tokens are billed on a pay-as-you-use basis via your prepaid Wallet. Usage is fully itemized in your billing dashboard. Please ensure your Wallet is topped up to avoid service interruption.

Custom Development:

14.8 Ad-Hoc Development Work

From time to time, clients may require additional work outside of standard setup, such as:

• Building or upgrading a website (see also: Website Build & SEO Setup, from $990, Section 14.4)
• New third-party integrations
• Additional customization or feature development on an existing DIGI5Y AI-CRM system

This work is quoted separately on a project basis, depending on the manpower required and complexity of the request. A scope and quote will be provided prior to commencement of any ad-hoc work.

14.9 Pricing Summary Table

14.10 General Pricing Terms

• All prices are quoted in US Dollars (USD) unless otherwise stated.
• Subscription fees are billed monthly in advance; annual billing is available at a 20% discount (10 months' price for 12 months' access).
• Wallet balances are prepaid and non-refundable once consumed.
• Custom setup, AI-Agent development, and ad-hoc work are quoted in advance and require client approval before work begins.
• All plans are month-to-month with no lock-in; clients may upgrade, downgrade, or cancel at any time.
• DIGI5Y reserves the right to update pricing with prior notice to clients.

For a customized quote or to discuss your specific requirements, please contact [email protected].

15. No Guarantee of Results

DIGI5Y provides tools, infrastructure, systems, support, and services to help businesses digitalize and automate operations. We do not guarantee specific business outcomes, sales, leads, revenue, ROI, conversion rates, cost savings, or growth results.

16. Warranties Disclaimer

To the fullest extent permitted by law, the services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the fullest extent permitted by law, AM333 International shall not be liable for any indirect, incidental, special, consequential, punitive, or business-related damages, including loss of profits, revenue, goodwill, data, or opportunity.

Our total aggregate liability shall not exceed the amount paid by you to us for the specific service giving rise to the claim during the three (3) months immediately preceding the claim event.

18. Indemnity

You agree to indemnify and hold harmless AM333 International, DIGI5Y, and their officers, staff, contractors, and affiliates from claims, losses, damages, liabilities, and costs arising from your use of the services, your data, your business operations, your campaigns, your legal violations, or your breach of these Terms.

19. Non-Solicitation and Non-Circumvention

During the service term and for twelve (12) months thereafter, you shall not directly or indirectly solicit, hire, engage, or bypass our employees, contractors, specialists, or remote resources introduced through the services without our prior written consent.

20. Force Majeure

We shall not be liable for delay or failure caused by events beyond our reasonable control, including internet outages, telecom failures, cloud downtime, cyber incidents, provider outages, natural disasters, government action, labor disputes, or similar events.

21. Governing Law

These Terms shall be governed by the laws of Singapore, unless otherwise agreed in writing. The courts of Singapore shall have exclusive jurisdiction.

22. Changes to Terms

We may revise these Terms from time to time by posting an updated version on our website. Continued use after the effective date of such changes constitutes acceptance.

23. Contact

Last Updated: March 21st, 2026