Terms & Conditions

1. Acceptance of Terms

By accessing the DIGI5Y website, subscribing to any DIGI5Y plan, purchasing add-on features, engaging setup or custom services, using AI agents or remote specialist services, or paying any invoice issued by AM333 International, you agree to be bound by these Terms and Conditions. If you are accepting these Terms on behalf of a company or legal entity, you represent that you have the authority to bind that entity.

2. DIGI5Y Services Overview

DIGI5Y may provide one or more of the following:

• Basic SaaS subscription access to the DIGI5Y platform;
• Pay-as-you-use add-on features such as emails, automations, AI agents, voice, messaging, storage, or integrations;
• DIY/self-service platform usage;
• Setup, onboarding, implementation, migration, training, and support services;
• Custom setup, custom workflows, and advanced deployment services;
• Custom AI employees, AI agents, automation systems, and related solutions;
• Part-time or full-time remote specialists on a monthly retainer;
• Ad-hoc specialized services, consulting, optimization, and related services.

3. Subscription Plans and Add-Ons

3.1 Base Plan: Your subscription grants access only to the features, capacity, and limits included in your selected plan.

3.2 Higher Plans: Higher plans may include additional features, support, usage thresholds, user capacity, or implementation benefits.

3.3 Usage-Based Add-Ons: Certain features are billed separately based on consumption or usage (e.g. email sends, SMS, voice minutes, AI agent usage, automation execution, third-party integrations, storage, premium support). All usage incurred through your account is billable and payable by you.

3.4 Plan Changes: We may revise plans, pricing, packaging, included features, or usage limits upon notice. Continued use after such notice constitutes acceptance.

4. Setup, Customization, and Professional Services

Where you engage us for setup, onboarding, implementation, migration, custom deployment, workflow creation, integration, or other professional services, the scope shall be limited strictly to what is stated in the applicable proposal, quotation, invoice, service order, or written confirmation. Any work outside the agreed scope, extra revisions, new requests, additional support, or client-caused delays will be billed separately at our standard hourly or project rates.

5. Custom Build Services & Requirements Clause

Custom build services—including custom CRM builds, AI-Agent workflow engineering, landing page setups, third-party API integrations, and bespoke automation logic—are executed strictly according to the initial Scope of Work (SOW) and technical requirements provided by and approved by the Client prior to commencement.

Requirement Accuracy: The Client is solely responsible for delivering complete, accurate, and finalized requirements, business rules, API access credentials, brand guidelines, and sample data before project kickoff.

Quote & Scope Adjustments: Initial quotes and estimated delivery timelines are based on the initial requirements. If the Client introduces additional requirements, workflow modifications, structural changes, or increased complexity mid-project or during testing, final billing and delivery schedules are subject to upward revision. DIGI5Y reserves the right to issue a supplemental invoice for any additional man-hours or technical complexity exceeding the original quote.

6. AI Employees, AI Agents, and Automation

DIGI5Y provides AI-powered tools, agents, assistants, automations, and related services. AI systems are probabilistic in nature and may produce incomplete, inaccurate, unsuitable, or non-compliant outputs.

You are solely responsible for reviewing, approving, and monitoring all AI-generated outputs, automations, prompts, workflows, communications, campaigns, and operational decisions before reliance or deployment. We do not guarantee that AI agents or automations will be uninterrupted, error-free, legally compliant, or fit for every use case.

7. Remote Specialist Services

Where we provide part-time or full-time remote specialists, such resources remain engaged by or through AM333 International unless expressly agreed otherwise in writing.

Monthly retainer fees reserve service capacity, whether or not such capacity is fully utilized by the Client. Scope, hours, deliverables, communication channels, and response expectations are governed by the relevant service agreement or invoice.

8. Fees, Billing, and Payment Protections

8.1 Billing Structure: Fees may include subscription fees, setup fees, implementation fees, project fees, retainer fees, usage-based fees, ad-hoc service fees, and pass-through third-party costs.

8.2 Timely Payment Requirement: Subscriptions and retainers are billed in advance. Milestone payments, setup fees, and custom build invoices are due on the invoice date. Timely payment is a prerequisite for uninterrupted SaaS access, technical support, and project milestone progression.

8.3 Payment Protection Clause: AM333 International enforces strict payment protection. If payment is overdue by more than seven (7) days, DIGI5Y reserves the right to immediately suspend platform access, pause ongoing custom builds or retainer work, disable active AI-Agents, restrict API usage, and withhold project deliverables without liability for any business disruption or revenue loss incurred by the Client.

8.4 Non-Refundable Fees: All fees paid—including subscription fees, setup fees, reserved retainer fees, custom build deposits, and consumed Wallet usage—are strictly non-refundable once paid or work has commenced.

8.5 Taxes: All fees are exclusive of applicable taxes, duties, levies, telecom charges, GST, or VAT, which are the responsibility of the Client.

9. Renewals, Suspension, and Termination

Unless otherwise agreed in writing, subscriptions and retainers renew automatically for successive billing periods. We may suspend or terminate services immediately if you fail to pay, breach these Terms, misuse the platform, create legal or technical risks, or engage in unacceptable use. Termination does not relieve you from paying accrued fees or committed minimum project charges.

10. Client Responsibilities

• Provide accurate information and timely approvals;
• Provide required access, credentials, assets, and content;
• Comply with all local and international laws and regulations;
• Review deliverables, workflows, AI outputs, and communications before deployment;
• Obtain necessary rights, permissions, or consents for data;
• Maintain independent backups unless backup is explicitly included in scope.

11. Acceptable Use

You must not use DIGI5Y to violate laws, send spam or fraudulent messages, upload harmful code, reverse engineer or clone the platform, scrape data, or run abusive activities that harm system integrity or reputation.

12. Intellectual Property

All rights in the DIGI5Y platform, software, frameworks, workflows, prompts, methods, templates, brand assets, and underlying systems remain the property of AM333 International unless expressly assigned in writing. You retain ownership of your pre-existing business content and trademarks.

13. Data, Privacy, and Confidentiality

We process personal and business data in accordance with our Privacy Policy. Each party agrees to keep confidential all non-public business, customer, financial, technical, and strategic information received from the other party.

14. Third-Party Services

DIGI5Y relies on third-party providers for telephony, hosting, messaging, AI processing, integrations, and payment gateways. We are not responsible for third-party outages, policy shifts, API limits, account restrictions, or pricing changes imposed by external vendors.

16. No Guarantee of Results

DIGI5Y provides tools, infrastructure, systems, support, and services to help businesses digitalize and automate operations. We do not guarantee specific business outcomes, sales, leads, revenue, ROI, conversion rates, or cost savings.

17. Warranties Disclaimer

To the fullest extent permitted by law, services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.

18. Limitation of Liability

AM333 International shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability shall not exceed the amount paid by you for the specific service during the three (3) months preceding the claim.

19. Indemnity

You agree to indemnify and hold harmless AM333 International, DIGI5Y, and their officers, staff, and contractors from any claims, losses, damages, or costs arising from your use of the services, your business operations, campaigns, or breach of these Terms.

20. Non-Solicitation and Non-Circumvention

During the service term and for twelve (12) months thereafter, you shall not directly or indirectly solicit, hire, engage, or bypass our employees, contractors, specialists, or remote resources introduced through DIGI5Y without prior written consent.

21. Force Majeure

We shall not be liable for delay or failure caused by events beyond our reasonable control, including internet outages, cloud downtime, cyber incidents, provider outages, natural disasters, or government action.

22. Governing Law

These Terms shall be governed by the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any disputes.

23. Changes to Terms

We may revise these Terms from time to time by posting an updated version on our website. Continued use after the effective date constitutes acceptance.