Privacy Policy

Effective Date: 08.08.2024
Brand: Digi5y™
Website: https://www.digi5y.com

1. Introduction

Digi5y (“we,” “us,” “our”) provides an AI-powered business automation, CRM, marketing, and workflow management software (“Platform”) built on a professional SaaS infrastructure. Your privacy and data security are important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when using our Platform, website, mobile apps, and integrated services.

By accessing Digi5y or creating an account, you agree to the terms outlined here.

2. Information We Collect

We collect information necessary to operate and deliver our SaaS services effectively.

2.1 Personal Information Provided by You

Name

Email address

Phone number

Business information

Billing details

Account login credentials

Communications preferences

Support inquiries and submitted forms

2.2 Platform Usage Data

Collected automatically through the platform:

IP address & geolocation

Browser/OS/device information

Pages visited & actions taken

Time spent on sections

Error logs & diagnostic data

2.3 CRM & Customer Data (Stored by Users)

As part of Digi5y’s CRM features, users may store:

Contact lists

Leads & clients

Communication logs

Sales data

Automations, funnels, and workflows

You (the User) are the “Data Controller” for all customer data imported into the system. Digi5y acts only as the “Data Processor.”

2.4 Third-Party Integrations

When connecting external apps (e.g., Google, Meta, Stripe, Twilio, WhatsApp, Airtable, Zapier, n8n), these services may share:

Authentication tokens

Profile information

Contact data

Advertising account data

Payment verification

API logs

We only access what is required for the integration to function.

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Digi5y SaaS Platform

Deliver CRM, marketing automation, funnels, pipelines, AI tools, and communication features

Improve platform performance, speed, UX, and reliability

Personalize user experience and dashboard content

Process payments and manage subscriptions

Send notices, updates, marketing materials, and important alerts

Monitor compliance, prevent fraud, and enforce terms

Deliver customer support and technical assistance

Generate anonymized analytics for product improvement

We never sell personal data.

4. Sharing & Disclosure of Information

We may share data only under these conditions:

4.1 Service Providers

Trusted vendors required to operate Digi5y:

GoHighLevel core infrastructure

Hosting & cloud computing

AI processing engines

Email/SMS gateways

Payment processors (Stripe, etc.)

Analytics providers

Customer support tools

All vendors adhere to strict confidentiality and data-processing agreements.

4.2 Legal Obligations

We may disclose data when required to:

Comply with applicable laws

Protect our rights

Respond to court orders

Prevent fraud or misuse of the platform

4.3 Business Transfers

If Digi5y undergoes:

Merger

Acquisition

Corporate restructuring

… your data may be transferred, but privacy protections will remain in place.

5. Data Protection & Security

We implement industry-grade security measures:

256-bit encryption

HTTPS/TLS secure transmission

Firewalls

Intrusion detection

Access control & permission layers

Database encryption

Multi-level backups

Data minimization & retention policies

We maintain technical and organizational safeguards aligned with global best practices.

6. Data Retention

We keep your information only as long as necessary:

Active account → data retained for service continuity

Closed account → deleted or anonymized within 30–90 days

Legal or contractual obligations → extended retention may apply

CRM data (contacts uploaded by you) can be deleted anytime via your dashboard.

7. International Data Transfers

Digi5y may process/store data on servers across different countries.
All transfers comply with:

GDPR

PDPA

CCPA

Standard Contractual Clauses (SCCs)

Industry data-processing standards

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data

Correct or update information

Delete data (“Right to be Forgotten”)

Export data (portability)

Withdraw consent

Restrict or object to processing

Disable cookies

Opt-out of marketing communications

Requests can be emailed to: [email protected]

9. Cookies & Tracking Technologies

We use cookies to optimize platform experience:

Necessary cookies

Functional cookies

Analytics cookies

Marketing/advertising cookies

Session tracking cookies

Users may adjust preferences via browser settings.

10. CRM Data Responsibility

As a Digi5y user:

You control the data you upload

You must ensure compliance with your local data-privacy laws

We process your CRM data only as instructed

You are responsible for obtaining consent from your contacts where required.

11. Third-Party Links

Our site or platform may include links to other services. We are not responsible for the content or privacy practices of those third-party sites.

12. Children’s Privacy

Digi5y is not intended for users under 18 years old.
We do not knowingly collect data from minors.

13. Updates to This Policy

We may update this Privacy Policy periodically.
All revisions take effect immediately upon posting.

For major changes, we will notify users via email or platform alert.

14. Contact Us

If you have any questions or data-related requests:

📧 [email protected]
🌐 https://www.digi5y.com
📍 Digi5y Technologies – Global SaaS Division