Privacy Policy

1. Policy Scope: Covered Platforms, Services, and Data Channels

This Policy applies to information collected through our website, web applications, landing pages, lead capture forms, subscription platforms, AI employees, voice/chat agents, remote specialist channels, support portals, and related business communications across all DIGI5Y operational domains.

2. Information We Collect

We collect information in the following categories:

• Contact & Account Details: Name, company name, job title, email address, phone number, and physical business address;
• Billing & Financial Information: Payment details, invoicing preferences, transaction records, and tax identifiers;
• Credentials & Access Data: Account registration details, passwords, user permissions, and authentication logs;
• Operational & Support Content: Project specifications, onboarding data, customer support tickets, chat logs, call recordings, and email correspondence;
• System & Usage Data: IP address, device specs, browser type, operating system, pages visited, session duration, and feature interactions;
• Interactive Inputs: Data submitted directly through forms, calendars, survey widgets, AI voice/chat prompts, or automated workflows.

3. How We Use Information

We process personal and business data to:

• Provide, operate, maintain, and enhance the DIGI5Y platform and services;
• Manage client accounts, process subscription payments, handle renewals, and send invoices;
• Deliver technical support, onboarding, system implementation, and remote specialist services;
• Train and execute custom AI agents, voice assistants, and automated business workflows;
• Improve platform performance, fix software bugs, and optimize user experience;
• Send critical operational alerts, security notices, platform updates, and account statements;
• Conduct marketing and promotional campaigns (where permitted by law and with opt-out options);
• Enforce our Terms & Conditions, protect against fraud, and comply with legal requirements.

4. Legal Basis for Processing

Where required by applicable data protection laws (including Singapore PDPA, European GDPR, and US state privacy acts), we process data under the following lawful bases: performance of a contract, compliance with legal obligations, explicit user consent, and our legitimate business interests in delivering and securing our services.

5. Cookies and Tracking Technologies

We utilize cookies, web beacons, local storage, analytics tags, and tracking scripts to recognize returning users, maintain session security, track campaign conversions, analyze site traffic, and support remarketing efforts. Users may manage cookie preferences through browser settings.

6. Sharing of Information

We do not sell personal data. We may share information with:

• Internal Staff & Specialists: Authorized personnel, remote digital specialists, and support engineers on a need-to-know basis;
• Infrastructure Providers: Cloud hosting (AWS, Google Cloud), payment gateways (Stripe), email/SMS infrastructure, and analytics engines;
• AI & API Partners: Machine learning services, speech-to-text engines, and third-party integration partners necessary to execute requested workflows;
• Legal & Regulatory Bodies: Auditors, legal advisers, insurers, or regulatory authorities when required by subpoena or law;
• Corporate Successors: Counterparties in the event of a merger, acquisition, reorganization, or sale of assets.

7. International Data Transfers

Because DIGI5Y serves a global client base with cloud infrastructure in multiple regions, your information may be transferred to, stored, and processed in Singapore, the United States, or other countries. We enforce standard contractual clauses and appropriate safeguards to protect international data flows.

8. Data Retention

We retain personal data for as long as your account remains active or as needed to provide services, resolve disputes, enforce agreements, maintain financial audit logs, and fulfill legal requirements.

9. Data Security

We enforce administrative, physical, and technical security measures (including HTTPS encryption, firewalls, database access controls, and role-based permissions) to safeguard your data. However, no internet transmission or electronic storage method can be guaranteed 100% secure.

10. AI and Automation Processing

DIGI5Y incorporates artificial intelligence models, speech synthesis engines, and automated decision logic. Submitted business data and prompts are processed strictly to fulfill user commands, generate outputs, route calls, and run workflows.

Clients should refrain from submitting unencrypted, highly sensitive personally identifiable health data (e.g. PHI/HIPAA) or regulated financial numbers unless specific data processing agreements (DPAs) are executed in advance.

11. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, update, restrict, or delete your personal information, as well as request data portability or withdraw consent. Contact support@im.digi5y.com to submit a privacy request.

12. Marketing Communications

You may opt out of receiving promotional emails or SMS messages at any time by clicking the “unsubscribe” link in emails or replying “STOP” to SMS broadcasts. Essential operational and transactional notices will still be sent.

13. Third-Party Services

Our platform connects with third-party tools (such as WhatsApp, Google, Meta, Stripe, and custom Webhooks). We are not responsible for the privacy policies or practices of external platforms not directly controlled by DIGI5Y.

14. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Updated versions will be published on this page with a revised “Last Updated” date. Continued use of DIGI5Y after updates constitutes acceptance.