Frequently Asked Questions
Everything you need to know about DIGI5Y — the AI-powered business system built to help SMEs grow faster, smarter, and without the chaos.
Add-on Pricing
Add-on subscriptions
AI-Agents & Employee
Remote Specialist
Account & Support
ABOUT DIGI5Y
What is DIGI5Y?
DIGI5Y is an AI-powered, all-in-one business operating system built to help SMEs digitalize, automate, and scale their operations without the cost, complexity, or chaos of managing multiple tools.
Think of DIGI5Y as your complete digital infrastructure — combining CRM, marketing automation, AI agents, sales funnels, appointment booking, reputation management, e-commerce, analytics, and remote specialist support into a single, unified platform.
Who is DIGI5Y designed for?
DIGI5Y is purpose-built for revenue-driven SMEs who want to grow without operational chaos, even ideal for solopreneurs and start-ups. It is designed for businesses at any technology level — no-tech, low-tech, or high-tech.
Industries we serve:
Service businesses and professional services
Marketing and creative agencies
Coaches, consultants, and trainers
Wellness, health, and clinics
E-commerce and retail
How is DIGI5Y different from other CRM or marketing tools?
Most businesses are running 8–12 disconnected tools — a CRM here, an email platform there, a booking system somewhere else. This creates data silos, manual work, rising costs, and missed opportunities.
DIGI5Y is different because:
It replaces your entire stack — one system for AI-CRM, marketing, automation, websites, bookings, payments, reviews, and analytics
AI-first by design — AI agents, voice automation, chat, and SMS work 24/7 so you never miss a lead
Built for SMEs — enterprise-grade capabilities at a fraction of the cost, with no technical team required
AI-Employees and Agents - you can create and set up multiple AI-Agents or have us customize and set-up for you.
Remote specialist support — you can get extended remote specialist support, so you don't have to have a backend team.
GrowthScore™ diagnostic — your growth journey starts with a clear, data-driven picture of where you stand
What problems does DIGI5Y solve?
DIGI5Y directly addresses the most common challenges facing modern SMEs, solopreneurs and Startups:
Slow or missed lead follow-up — losing sales before they start
Fragmented tools that don't talk to each other
Manual, repetitive administrative tasks are draining time and resources
Rising costs of hiring digital, marketing, and IT staff
Lack of talent of competent, digital marketing-skilled workers.
No visibility into which marketing efforts are actually working
Inconsistent customer communication across channels
Difficulty scaling without adding headcount or complexity
What is the difference between Digi5y and Hubspot?
DIGI5Y and HubSpot differ primarily in their target user and pricing structure: DIGI5Y is an all-in-one, white-label platform designed for SMEs needing built-in SMS/funnels with flat-rate pricing. HubSpot is a robust, premium CRM tailored for B2B companies needing advanced analytics, reporting, and scalable, per-seat pricing.
Key Differences:
Target Audience: DIGI5Y is aimed at SMEs and local businesses needing quick lead generation. HubSpot is designed for growing sales teams and enterprises focused on inbound marketing and detailed reporting.
Pricing Structure: DIGI5Y offers flat-rate pricing with unlimited users. HubSpot uses a modular, per-seat structure that becomes costly as usage increases.
Features: DIGI5Y excels in multi-channel outreach (SMS, calls) with AI. HubSpot offers superior CRM sophistication, AI data enrichment, and deeper analytics.
Why need a credit card for Dig5y Trial?
DIGI5Y requires a credit card for trials to prevent fraud, ensure identity, and streamline the transition to a paid subscription. It verifies user legitimacy, restricts multiple free trials per person, and automatically initiates payment after the 14-day trial ends.
Preventing Fraud: It validates the identity of the user and prevents abuse of the trial system.
Automatic Billing: While not charged upfront, the card is used to charge $99 or $399 per month immediately if the subscription is not canceled before the trial expires.
Immediate Access: It allows you to use the full, functional, and premium features of the platform immediately
Where is the server hosting for DIGI5Y and how secure it is?
DIGI5Y infrastructure is hosted on Google Cloud Platform (GCP).
Security Overview
DIGI5Y system is considered highly secure and enterprise-grade, achieving SOC 2 Type II accreditation. This confirms that their internal controls for security, availability, and confidentiality meet strict standards.
Key Security Features:
Data Encryption: All data is encrypted in transit using TLS 1.2 or 1.3 and at rest using AES-256 encryption.
Infrastructure Reliability: The platform uses world-class cloud infrastructure with redundancy, automated failover, and automated backups to ensure high uptime.
Payment Security: GHL is certified with PCI DSS Level 1, the highest international standard for payment card security.
Access Control: Supports role-based permissions (admin vs. user), user activity auditing, and 2FA (Two-Factor Authentication).
Protection Measures: Includes DDoS mitigation, web application firewalls (WAF), and regular third-party penetration testing
Do you have multi-language in DIGI5Y?
Yes, DIGI5Y supports multi-language functionality across several core areas, including Voice AI, Memberships, Reputation Management, and platform interface settings. Key features include support for over 52 languages in Voice AI.
Voice AI: Supports 50+ languages, including Spanish, French, German, Portuguese, and Dutch, enabling agents to communicate in a user's preferred language.
Reputation Management: Allows review requests and management in multiple languages.
Platform Language Setting: Users can set a default language in Location Settings, with support for translation of notifications and email content.
Implementation Notes: Website/Funnels: Multi-language websites can be achieved using custom scripts or third-party integrations like Weglot.
Do you have multi-currency in DIGI5Y?
Yes, DIGI5Y supports multi-currency for products, invoices, and payments, allowing you to select different currencies when creating products and adding invoice items. It is no longer restricted to just the business location's default currency, enabling international sales.
Key Multi-Currency Features:
Products & Invoices: You can create products and set up invoices in various currencies, rather than being limited by your business location.
Payment Processing: The platform allows you to accept payments in multiple currencies, which can be managed directly within the Payments tab.
Do DIGI5Y has a backup, in case of hack or wrong delete?
Yes, DIGI5Y has some built-in backup and recovery capabilities, but they are limited and often require immediate support intervention for major issues. DIGI5Y does not offer a simple, one-click "restore entire account" button, so relying on manual backups is recommended.
Here is the breakdown of DIGI5Y’s backup and recovery options:
1. In Case of "Wrong Delete" (Data Loss)
Contacts: You can restore accidentally deleted contacts within 60 days by navigating to Contacts > Restore.
Workflows: Deleted workflows are stored in a "Deleted" tab for 30 days and can be restored, although they will return as drafts.
Opportunities & Pipelines: Deleted opportunities can be restored via the "Restore" tab in the Opportunities section.
Funnels/Websites: DIGI5Y does not have a native "trash" folder for deleted funnel pages. You must contact DIGI5Y support immediately, as they may be able to recover them from a recent backup.
2. In Case of Hacks (Security Incident)
System Backups: DIGI5Y maintains regular backups and keeps 7 days' worth of database backups.
Security Updates: DIGI5Y disables automatic API key generation to prevent unauthorized access.
Reversion: If a hack involves mass destruction of data, you must contact DIGI5Y support to attempt a data restoration from their backups within 7 days.
3. Proactive Protection (Best Practices)
To prevent data loss, it is standard practice for DIGI5Y users to:
Export Data Regularly: Manually export contacts and conversations to a CSV or use Zapier/Make/N8N to sync data to Google Sheets.
Clone Assets: Duplicate funnels or pages before making major edits
Is DIGI5Y constantly upgrade and update with latest technology or features for business growth?
Yes, DIGI5Y is extremely aggressive with updates and new feature releases, often launching improvements weekly to stay at the forefront of marketing technology and business automation. As of early 2026, the platform is heavily focused on integrating AI directly into CRM, conversation, and workflow management to facilitate business growth.
What is a Wallet in DIGi5Y, How is it used?
The Wallet in DIGI5Y is a prepaid credit system used to pay for metered services—such as SMS, email, AI usage, and phone calls—directly within the platform. It enables automatic, instant payments, prevents service interruptions, and allows agencies to manage usage costs efficiently, often supporting rebilling to clients with markups.
Key Features and Usage of the GHL Wallet
Prepaid System: Sub-account loads funds into a wallet, ensuring a positive balance for daily operations.
Automatic Deductions: Fees for LC Services (Email, Phone, AI, Workflow Premium Features) are deducted instantly, preventing hundreds of small charges on a credit card.
Auto-Recharge: To avoid service pauses, users can set up an automatic top-up when the wallet balance drops below a set threshold.
What is the allowed storage capacity of a Account in DIGI5Y?
DIGI5Y generally provides a very high or technically unlimited allowance for media storage within every account, but there are specific file-level restrictions and potential overall caps.
Here are the key storage details for sub-accounts:
Media Library Limits: For general file storage (images, documents), there is no specific cap mentioned per sub-account, making it practically unlimited. However, excessive usage may be subject to a "fair use" policy.
File Size Restrictions: Standard Files: Individual files uploaded to the media library generally have a maximum size restriction of 100MB per file.
Video Files: The maximum allowed size for video files is 500 MB.
Mobile App Uploads: Maximum total upload size is 250 MB (up to 10 files).
WordPress Hosting Storage: If using WordPress within a DIGI5Y account, disk space is typically managed differently. You can purchase an additional 25 GB increments for $15/month if needed.
Deleted Files: Files deleted from the media library are moved to a Trash folder and permanently removed after 30 days.
It is advisable to keep the data and storage to a capacity of 100GB to 1TB.
Can I use my own domain, Logo and email address?
Yes, you can connect your existing domain and email provider (like Gmail or Outlook) to DIGI5Y to send professional emails and host your landing pages. However, the internal admin dashboard will carry DIGI5Y logo only.
PLATFORM & FEATURES
Does DIGI5Y offer all features with a subscription?
No, a DIGI5Y subscription does not include all features, particularly those requiring heavy usage of external services. While the subscription provides access to the core platform, many advanced features operate on a pay-per-use basis or require a separate, higher-tier plan.
Here is the breakdown of what is included vs. what costs extra in 2026:
What IS Included in Subscriptions
Core CRM & Tools: Unlimited contacts (higher plans), pipelines, form/survey builders, and funnel/website builders are typically included.
Workflows & Automation: Standard automation is included, though high-volume "Premium Actions" may incur extra costs.
Courses & Communities: Ability to host courses and membership sites (higher plan).
Support: Access to DIGI5Y support.
What COSTS Extra (Usage-Based or Add-ons) in DIGI5Y?
AI Tools (Conversation, Voice, Content, Reviews): These are not included in the base fee. You can pay per use (e.g., ~$0.021/message) or pay a separate $199/month for an AI Unlimited plan.
SMS & Email Marketing: While you have the system to send them, you pay for every SMS sent/received and email sent (billed per thousand). It costs about $10 for about 13,000 emails - very competitive compared to email marketing Apps.
Phone System (LC Phone): Inbound and outbound calls are billed per minute.
WhatsApp Integration: Costs are associated with using WhatsApp for business.
Premium Actions/Workflow Pro: If you use advanced workflow actions, you may need to purchase credits.
White-Label Mobile App: A separate fee is required for a custom, branded app.
Advance SEO: Advanced SEO features in DIGI5Y cost extra, while basic on-page SEO capabilities are included in the standard subscription.
Dedicated Email IP
WordPress hosting
Branded Portal App
Ads Manager (FREE for premium plan)
Kindly refer to the Plan & Pricing Page for further details>>>>
What are the native a payment gateways in DIGI5Y?
Key Native Payment Gateway Integrations
Stripe: The primary integration, unlocking full DIGI5Y features like one-time charges, subscription management, and Apple/Google Pay.
PayPal: Supported for direct payments within DIGI5Y funnels and invoices.
Authorize.Net & NMI: Popular alternatives for flexible, high-risk, or traditional merchant accounts.
Square: Often used for combining online orders with in-person payments.
Razorpay: Specifically used for transactions within India.
What do we do if my payment gateway is not a native payment gateway in DIGi5Y?
If your payment gateway is not native to DIGI5Y, you can connect it using third-party automation tools like Zapier/N8N to connect via webhooks, or embed external checkout links directly into DIGI5Y funnels. The best approach depends on whether you need to trigger automated fulfillment (like membership access) within DIGI5Y after payment.
Top Workarounds for Non-Native Gateways:
Use Zapier/N8N Webhooks (Recommended): Set up your external payment processor to send a webhook to Zapier/N8N upon successful payment. Zapier/N8N can then trigger actions in DIGI5Y, such as adding a contact, tagging them, or creating an order.
Embed External Checkout Forms: Use HTML/Iframe elements in DIGI5Y funnels to embed payment forms from your non-native provider (e.g., HitPay, specialized local gateways).
Create Custom API Integration: Our DIGI5Y team can integrate custom gateways and push data back into the system (additional charge).
How does the CRM and Pipeline work?
The CRM stores all contact interactions (texts, emails, calls) in one unified dashboard. The pipeline feature lets you visually track leads as they move through stages (e.g., "Lead," "Appt Booked," "Closed").
What is conversations in DIGI5Y?
Conversations in DIGI5Y is a unified, all-in-one inbox that consolidates messages from various channels—SMS, email, Facebook Messenger, Instagram DMs, WhatsApp, and web chat—into a single, organized feed. It acts as a central communication hub, allowing users to read, reply, and manage interactions with leads and clients without switching platforms.
Key features of the Conversations tab include:
Unified Inbox: Combines SMS, email, WhatsApp, and social media DMs into one view.
Multi-Channel Support: Manage conversations from SMS, email, Facebook Messenger, Instagram DMs, WhatsApp, and Web Chat from a single location.
Internal Team Chat & Notes: Enables collaboration by allowing team members to discuss leads internally within the conversation thread.
Contact Details & History: Displays full contact information, tags, and past interactions on the right-hand panel, giving context for better customer service.
Automation & AI: Integrates with Conversation AI to instantly respond, book appointments, and capture data 24/7, and allows for workflow automation.
Multimedia Support: Supports sending attachments, voice notes, emojis, and payment requests
What is "text to pay" in DIGI5Y?
Text-to-Pay in DIGI5Y is a feature that allows businesses to send secure, instant payment requests directly via SMS within a conversation thread. Customers receive a link to a checkout page, allowing them to pay quickly via mobile without needing a website, which reduces friction and speeds up collections.
Key Aspects of Text-to-Pay:
Convenience: Integrates directly into the Conversations tab or contact records.
Workflow Integration: Allows for creating, sending, and tracking payments, with support for AUTOMATION using the "Payment received" trigger.
Customization: Enables adding specific items, products, or services with custom pricing and taxes at the moment of sending.
Payment Setup: Requires a connected payment processor, preferably Stripe Connect.
How it Works:
Initiate: Inside a conversation, click the dollar sign icon.
Configure: Add products, amounts, and optional taxes.
Send: A secure link is sent, which, when clicked, opens a mobile-friendly checkout page.
Confirm: The payment is processed, and the record is updated in DIGI5Y.
What are Calendars and Appointments in DIGi5Y?
Calendars are a native scheduling system that replaces third-party tools like Calendly. This system is integrated directly with the platform's CRM, automated workflows, and payment processing.
1. Calendars: The Setup
Calendars are the containers or "booking engines" you create to define how and when someone can book with you.
Calendar Types: Simple/Unassigned: Basic 1-on-1 calendars for single users.
Round Robin: Automatically distributes new appointments among team members in a rotating sequence.
Class Booking: Allows multiple attendees to book the same time slot (e.g., yoga classes or webinars).
Collective Booking: Requires multiple staff members to be available for a single meeting.
Service Calendars: Tailored for businesses like salons, allowing you to group services into a "Service Menu" for clients to choose from.
Key Features:Availability: Set weekly working hours or date-specific overrides (like holidays).
External Sync: Connects with Google and Outlook to prevent double-booking.
Meeting Locations: Integrates with Zoom and Google Meet to generate dynamic links automatically.
Payments: You can require a payment via Stripe before the booking is confirmed.
Appointments are the specific individual events that occur when someone uses a Calendar. They represent a confirmed time slot between a contact and a host.
What's included in the DIGI5Y platform?
DIGI5Y consolidates your entire digital business stack into one platform. Core capabilities include:
CRM and unlimited contact management
AI voice, VoIP, chat, SMS, and WhatsApp automation
Unlimited calendars, appointment booking, and automated reminders
Email marketing and unlimited campaigns
Social media marketing and scheduling
Unlimited lead capture funnels and landing pages
E-commerce websites and online payment processing
Membership portals, course hosting, and community tools
Online reputation and review management
Marketing analytics and performance dashboards
App integrations and custom API connections
Everything works together — no third-party connectors or data silos.
What are AI Employees / AI Agents?
AI Employees are automated, intelligent agents that handle specific business tasks around the clock — without breaks, holidays, or human error.
They can:
Respond to new leads instantly via chat, SMS, or email — 24/7
Qualify leads and answer common questions
Book appointments directly into your calendar
Follow up with prospects and customers automatically
Handle routine customer service interactions
Trigger workflows based on customer behavior or intent
Think of them as talented, always-on digital staff — without the overhead of hiring, training, or managing peopl
What is a Business Snapshot?
A Business Snapshot is a pre-built, industry-specific system configuration for DIGI5Y — including your website, funnels, CRM pipelines, automation workflows, and messaging sequences — all designed for your type of business.
Instead of building everything from scratch, Snapshots let you launch fast with a proven foundation already configured for your industry. You simply customise it with your branding, offers, and content.
Snapshots are available for a wide range of industries including service businesses, clinics, agencies, coaches, and retailers.
Does DIGI5Y replace my existing tools?
For most businesses, yes — DIGI5Y is designed to consolidate and replace the majority of your existing software stack.
Commonly replaced tools include:
CRM platforms (HubSpot, Salesforce, Zoho)
Email marketing tools (Mailchimp, ActiveCampaign, Klaviyo)
Booking systems (Calendly, Acuity)
Website builders (WordPress, Wix, Squarespace)
Social media schedulers (Buffer, Hootsuite)
Chat and messaging tools
Reputation management platforms
DIGI5Y also supports integrations with tools you may want to keep, via native connectors and custom API access.
Can DIGI5Y handle multiple locations or business brands?
Yes. DIGI5Y's architecture supports multi-location businesses, and franchises, managing multiple clients or brands. Each account can have its own CRM, funnels, automation, and branding — all managed from a single platform.
This is especially powerful for Businesses with multiple point of sales, or locations who want to deliver managed digital services to multiple clients at scale.
How does the automation framework work?
DIGI5Y's automation is built across three phases that progressively grow your business:
Phase 1 — Revenue Protection: Instantly capture leads, automate responses, and book appointments so no opportunity slips through
Phase 2 — Revenue Acceleration: Nurture prospects through automated sequences, manage pipelines, and generate reviews at scale
Phase 3 — Intelligence: Deploy AI agents, predictive dashboards, and growth analytics to optimize and scale
Each phase builds on the last, so your business becomes progressively more automated and data-driven over time.
AI & AUTOMATIONS
What is AI in DIGI5Y? How to use it?
AI in DIGI5Y is a suite of built-in artificial intelligence tools, including Conversation AI, Content AI, and Workflow AI—designed to automate lead engagement, content creation, and business operations. It acts as a 24/7 assistant, using trained business data to qualify leads, book appointments via SMS/web chat, and generate marketing materials.
Key AI Features in DIGi5Y
Conversation AI (Chatbot/Voice): Engages leads across SMS, Facebook Messenger, Instagram, and web chat. It answers questions and schedules appointments based on your business training.
Content AI: Generates social media posts, emails, blog topics, and website copy within the marketing tab.
Workflow AI Agent: An autonomous action within workflows that plans and executes complex tasks (e.g., qualifying leads, updating CRM) without manual input.
Reviews AI: Automatically generates personalized responses to customer reviews.
Ask AI: A conversational interface to get help with DIGI5Y settings, create images, or manage tasks
Who pays for the token usage of the AI in DIGI5Y? How is it calculated and paid?
In DIGI5Y, AI token usage is typically paid for by the Account through its Wallet, based on usage.
Who Pays for AI Token Usage?
DIGI5Y charges the Account Wallet directly for AI token usage (messages, content generation, voice AI).
AI Employee Unlimited Plan ($199/mo): Agencies can opt to pay a flat fee of $199/month per Account for "unlimited" usage of many Conversation AI features, replacing usage-based billing for those specific features.
Conversation AI (Chatbot): Billed based on API pricing for models used, such as OpenAI's GPT-4o or GPT-4o Mini. Input tokens are charged at a lower rate, and output tokens at a higher rate.
Voice AI (Inbound/Outbound): Calculated as a combination of: Per-Minute Voice Engine charge (est: $0.045/min).Text-to-Speech (TTS) fee based on the provider (e.g., ElevenLabs V2.5 at $0.035/min).LLM Token Usage (the conversation logic).
Ask AI & Content AI: Billed per request at cost.
All such transactions & billings are clearly updated in the billing section.
Can I connect my own AI account to DIGI5Y? If yes, how to use it?
Yes, you can connect your own AI account (such as OpenAI/ChatGPT) to DIGI5Y to enhance automation, chatbots, and lead handling. This is primarily achieved through webhook integrations, third-party tools like Make.com, n8n or by using API keys within DIGI5Y's custom AI Agent Studio to leverage your own models rather than using only built-in solutions.
1. Via Webhooks and Automation (Best for GPT-4/Custom Apps)
2. Via AI Agent Studio (Native Customization)
3. Via Third-Party Connectors (Retell AI for Voice)
4. Via API Keys
5. Using DIGI5Y "Build with AI" (Workflow Builder)
Can my teammates or all my users use the DIGI5Y's AI features? How to restrict?
Yes, your teammates and users can use DIGI5Y's AI features, but you have granular control to restrict or enable access based on roles. Many AI features are free, making control over who uses them crucial to prevent misuse or unintended costs.
Account admins and users can use tools like Conversation AI, Workflow AI Builder, and Ask AI if permitted.
Default Behavior: New AI features, such as the Workflow AI Builder, may be automatically available across all sub-accounts when enabled.
How to Restrict AI Features (By Role)
You can restrict access to Conversation AI and Voice AI agents at the staff level:
Navigate to Settings: Go to your Account > Settings > My Staff.
Edit User: Click the Pencil (Edit) icon next to the staff member.
Roles & Permissions: Go to the Roles and Permissions tab.
Manage AI Agents: Scroll to the AI Agents section and toggle permissions on/off.
What can I build with AI in DIGI5Y?
You can build websites, funnels, automations, and workflows using AI in DIGI5Y to rapidly generate structures, copy, and logic. Through features like AI Studio and conversational prompts, you can create full assets from scratch in minutes.
Key AI Capabilities in DIGI5Y:
Websites & Funnels: Use the "Build with AI" feature within the Sites tab to generate page layouts, images, and copy based on your niche and goals.
Workflows & Automations: Describe the desired automation (e.g., lead nurture, booking reminders) to have the AI generate the entire workflow logic.
AI Agents & Chatbots: Set up AI-powered agents to handle customer inquiries, book appointments, and act as virtual assistants.
Content Generation: Utilize built-in AI tools to refine headlines, images, and text to match your brand
Can the AI generate images and videos for my social media, websites & funnels in DIGI5Y?
Yes, you can generate images and website/funnel content using its AI suite, but its native capability for video generation is currently limited compared to images. You can generate AI images for social media directly in the Social Planner, create complete website/funnel structures and copy using AI Studio, and use Content AI for text generation.
Here is a breakdown of what you can do:
1. AI Image & Visual Generation
Social Planner: Within the Marketing tab, you can use AI to create images for social media posts, saving and scheduling them.
Media Library & Funnels: The platform allows for image generation directly within the media library and for use in websites/funnels to create, for example, hero section visuals.
2. Website & Funnel Generation (AI Studio)
Build from Prompts: DIGI5Y's "Funnel & Website AI" creates layouts, copy, and visuals based on user prompts, URLs, or inputs.
Page Creation: It is used to generate complete landing pages, survey flows, and booking pages.
3. Content AI & Workflow AI
Copywriting: Content AI helps draft blogs, email content, and marketing copy.
Workflow Automation: AI can assist in building workflow automations for your funnels.
4. Video Generation
While DIGi5Y doesn't currently offer a native "text-to-video" generator for video creation in the same way it does for images, users can create and schedule social posts that include videos created externally.
PLAN & PRICING
What does the Pro Plan include?
DIGI5Y Pro is designed for solo entrepreneurs, startups, and small businesses that want to digitalize operations, centralize customer management, and automate growth without needing multiple disconnected tools.
The Pro Plan includes:
CRM & Contact Management (up to 50,000 contacts)
Email Campaigns & Advanced Automation
Sales Funnels & Landing Pages
Websites & Blogs
Appointment Booking & Calendars
Pipeline & Opportunity Tracking
Reputation & Review Management
Forms & Lead Capture Builder
2-Way SMS & Email Conversations
Facebook Messenger Integration
Google Business Messaging
Website Chat Widget
Missed Call Text Back Automation
Invoicing & Payment Links
Subscription Billing
Social Media Planner
AI-Powered Tools & Automation
Workflow Automation Builder
Up to 10 Team Members
The Pro Plan is ideal for businesses looking to replace multiple tools with one AI-powered business system that helps manage leads, automate follow-ups, improve customer engagement, and increase operational efficiency. It’s a powerful starting point for businesses that want professional digital infrastructure without enterprise-level costs.
What does the Pro Plan exclude?
The DIGI5Y Pro Plan is designed as a powerful foundation for growing businesses, but some advanced capabilities, higher-scale usage, and done-for-you services are not included.
The Pro Plan typically excludes:
Memberships
Affiliate Manager
Ads Manager
On-demand Webinar
Quizzes
Communities
Certificates
QR Codes
Businesses needing advanced automation, AI agents, multi-team operations, or managed growth support are typically better suited for the Business, Premium, or Enterprise plans.
What does the Business Plan include?
The DIGI5Y Business Plan, priced at $399/monthly or / $3990/yearly, is built for growing SMEs, multi-team businesses, and service providers that need more automation, scalability, collaboration, and operational control.
Everything in the Pro Plan is included, plus:
CRM & Contact Management (up to 250,000 contacts)
Team Members up to 100 Users ( Internal users)
Email Campaigns & Advanced Automation
Sales Funnels & Landing Pages
Websites & Blogs
Appointment Booking & Calendars
Pipeline & Opportunity Tracking
Reputation & Review Management
Forms & Lead Capture Builder
2-Way SMS & Email Conversations
Facebook Messenger Integration
Google Business Messaging
Website Chat Widget
Missed Call Text Back Automation
Invoicing & Payment Links
Subscription Billing
Social Media Planner
AI-Powered Tools & Automation
Workflow Automation Builder
On-demand Webinar
Memberships
Affiliate Manager
Documents & Contracts
Communities
Certificates
QR Codes
The Business Plan helps businesses centralize operations, automate repetitive tasks, improve conversion rates, and scale more efficiently using one connected platform rather than fragmented tools.
What does the Business Plan exclude?
The DIGI5Y Business Plan is designed for growing businesses that need advanced automation and operational scalability. However, certain enterprise-grade capabilities, custom development, and fully managed services are not included.
The Business Plan typically excludes:
Quizzes
Ad Manager (Facebook, Google, Linkedin)
Businesses requiring enterprise customization, AI workforce deployment, advanced integrations, or managed growth operations are typically better suited for the Premium or Enterprise plans.
What does the Premium Plan include?
The DIGI5Y Premium Plan is designed for scaling businesses, high-growth SMEs, agencies, and organizations that require advanced automation, deeper AI capabilities, operational intelligence, and strategic support.
Everything in the Pro & Business Plan is included, plus:
CRM & Contact Management (up to 100,,000 contacts)
Team Members up to 1000 Users ( Internal users)
Email Campaigns & Advanced Automation
Sales Funnels & Landing Pages
Websites & Blogs
Appointment Booking & Calendars
Pipeline & Opportunity Tracking
Reputation & Review Management
Forms & Lead Capture Builder
2-Way SMS & Email Conversations
Facebook Messenger Integration
Google Business Messaging
Website Chat Widget
Missed Call Text Back Automation
Invoicing & Payment Links
Subscription Billing
Social Media Planner
AI-Powered Tools & Automation
Workflow Automation Builder
On-demand Webinar
Memberships
Affiliate Manager
Documents & Contracts
Communities
Certificates
QR Codes
Ad Manager (Facebook, Google, Linkedin)
WhatsApp API
The Premium Plan transforms DIGI5Y into a centralized business operating system, helping businesses automate operations, improve team productivity, accelerate lead conversion, and scale revenue with greater efficiency and intelligence.
What does the Premium Plan exclude?
The DIGI5Y Premium Plan includes advanced automation, AI-powered workflows, and scalable business infrastructure. However, certain enterprise-grade customizations, large-scale deployments, and fully managed services are not included by default.
The Premium Plan typically excludes:
Fully custom enterprise software development
Dedicated AI Employee / AI Agent development projects
Enterprise-grade custom API engineering
Complex third-party system integrations beyond standard scope
Dedicated remote operations teams
Fully managed digital marketing services
Dedicated account management teams
24/7 enterprise SLA support
Custom AI model training or proprietary AI deployment
Full business process re-engineering projects
Businesses requiring enterprise-grade customization, dedicated AI workforce deployment, fully managed operations, or large-scale infrastructure are typically better suited for the Enterprise Plan or custom solutions.
What are the add-on subscriptions and the pricing?
Anyone can request and have the add-on added at an additional price, regardless of their plan. The following are just monthly subscriptions and do not include setup and customization.
1. WhatsApp API - USD 29/ monthly
2. SEO - Multiple sites - USD 149/monthly
3. Unlimited AI - USD 199/monthly
4. Mobile App - USD 79/monthly
5. Branded Client Portal App - USD 89/monthly
6. WordPress - $USD 9.99/monthly
7. Ads Manager - USD 99/monthly
How much does DIGI5Y cost?
DIGI5Y offers flexible pricing based on your business size, needs, and the level of support you require. Specific plan details are discussed during your Discovery Call, where your consultant can recommend the right fit for your situation.
We offer three engagement models:
DIY (Do It Yourself) — access the platform and build it yourself
Done For You — our team sets up and configures your system
Build and Manage For You — full ongoing management by our remote specialists
Book a free Discovery Call to get a personalised pricing recommendation tailored to your business goals.
Is there a free trial?
Yes — DIGI5Y offers a 14-day free trial so you can explore the full platform before committing. No credit card required to start.
During your trial, you'll have access to the core platform features, and your consultant can help you set up your first workflows and funnels so you see real results immediately.
Are there setup fees or hidden charges?
DIGI5Y is committed to transparent pricing. All fees are clearly outlined before you commit to anything. Setup and onboarding costs, if applicable, are discussed openly during the Discovery Call so there are no surprises.
Some usage-based services (such as SMS credits, outbound calling, or email volume) may incur additional costs depending on your usage. These are explained fully during onboarding.
Can I cancel my subscription at any time?
Yes. DIGI5Y subscriptions are designed to be flexible. You can cancel at any time there are no long lock-in contracts for standard plans. Your consultant will explain the specific terms applicable to your plan during onboarding.
We are confident that once your system is running and generating results, you will not want to leave but we never hold customers against their will.
How does DIGI5Y compare in cost to running multiple separate tools?
The average SME running 8–12 disconnected tools spends significantly more than they would with a single consolidated system, and that's before accounting for the time and labor costs of managing multiple platforms manually.
DIGI5Y typically costs a fraction of what businesses already spend when you add up CRM + email + booking + website + reputation tools + marketing spend + staff time. Your Discovery Call includes a simple cost comparison so you can see the numbers for your own situation.
SETUP & ONBOARDING
What is basic set up entails? and how much does it cost?
Your DIGI5Y system, fully configured and ready to run — from day one.
Getting started is the hardest part. Most business owners either delay for weeks or spend hours configuring things incorrectly — and end up with a system that doesn't work the way it should.
Our Basic Setup service removes that friction entirely. We handle every technical configuration so your platform is live, connected, and operational — without you having to figure it out.
Here's exactly what we set up for you:
Business Profile: Your company details, time zones, and social profiles — configured correctly from the start, so everything in the system reflects your brand.
Domain & DNS: We connect your custom subdomain (e.g., app.yourbusiness.com) and configure full email authentication — SPF, DKIM, and DMARC — so your emails land in inboxes, not spam folders.
Communication Channels: We activate your dedicated business phone number and set up your email routing so every lead, reply, and notification flows through the system cleanly and reliably.
Calendars & Pipeline: Your first booking calendar is created and ready to take appointments. Your deal-tracking pipeline is configured so you can see exactly where every lead stands — at a glance.
Basic Automations: We build your first working automations: an appointment confirmation message and a lead follow-up email sequence — so your business starts responding instantly, even when you're not available.
System Orientation: A walkthrough of your live system so you know exactly how to use it, manage it, and build on it confidently.
Contacts & tagging: Creation of a contact profile, smartlist, and five key tagging uploaded into the system for a list provided by the account owner in Excel or CSV format (below 1000 contacts)
Who this is for: Business owners who are ready to go digital but don't have the time, technical skills, or patience to figure it out alone. You focus on your business — we get you operational.
The outcome: A live, properly configured DIGI5Y system — tested, connected, and ready to capture leads, book appointments, and start automating from day one.
From $990 — one-time setup fee.
What is Custom set up entails? and how much does it cost?
Your DIGI5Y system, fully built, branded, and ready to grow — handed over and operational.
This isn't just a configuration. It's your complete digital business foundation, custom-built by our team, loaded with your brand, your contacts, and your automations, so you launch with everything connected and nothing left to figure out.
Everything in Basic Setup, plus:
Industry Snapshot: We deploy your industry-specific DIGI5Y Snapshot, a pre-built, proven digital business framework aligned to your market, giving you a faster path to results from day one.
5-Page Corporate Website: A professionally configured, branded website — built inside DIGI5Y and ready to represent your business online. Pages include Home, About, Services, Contact, and one additional page of your choice.
1 x Fully-Stacked Landing Page: A high-converting lead capture page — built, connected, and ready to drive enquiries straight into your pipeline.
Payment Integration: Standard payment processing integrated into your system so you can collect payments, deposits, and invoices seamlessly.
AI Chat Widget: An always-on AI chat widget installed on your website — capturing leads, answering common questions, and booking appointments, even outside business hours.
Calendar Automation: Full calendar and booking automation configured — confirmation messages, reminders, and follow-up sequences running automatically from the moment a prospect books.
Google & Social Media Integration: Your Google Business Profile and social media channels connected to your DIGI5Y dashboard — one place to manage presence, reviews, and engagement.
Contacts, Tagging & Automation: We create your contact profile structure, build five key SmartLists, apply five core tags, and upload your existing contact list (Excel or CSV, up to 5,000 contacts) fully organised and ready for automated follow-up from day one.
Who this is for: Business owners who want to go live properly — with a real system, real automations, and real infrastructure — without the months of trial and error. You provide the content and contacts. We build and hand it over, operational.
The outcome: A fully configured, branded, and contact-loaded DIGI5Y system, with automations running, a website live, and your pipeline ready to convert.
Starts from USD 3990 onwards. Custom Pricing available on request - Book a Free Discovery Call!
TUTORIAL & SUPPORT
Do I need technical skills to use DIGI5Y?
No technical skills required. DIGI5Y is built for business owners, not developers. The platform is designed to be intuitive and accessible for users at any technology level, whether you are no-tech, low-tech, or high-tech.
For businesses that want even less hands-on involvement, our Done-For-You and Build-and-Manage services mean your team handles the technical setup and ongoing management for you.
How long does it take to get set up?
With a Business Snapshot, your core system, including website, CRM, funnels, and automation can be deployed and operational much faster than building from scratch. The exact timeline depends on:
The engagement model you choose (DIY, Done For You, or Managed)
The complexity of your requirements and existing data migration needs
Your responsiveness during onboarding (content, branding, approvals)
Your consultant will give you a realistic setup timeline during the Discovery Call based on your specific situation
What is a Remote Specialist and what do they do?
A Remote Specialist is a dedicated DIGI5Y expert assigned to your account to help manage, optimize, and grow your system. Think of them as a remote digital team member embedded in your business, without the overhead of employment.
Depending on your plan, your Remote Specialist can assist with:
System setup, configuration, and optimization
Marketing campaign creation and management
Automation workflow building and refinement
Ongoing performance monitoring and reporting
Strategy recommendations based on your GrowthScore™ data
What support is available if I run into problems?
DIGI5Y provides multi-level support including:
Access to your dedicated Remote Specialist (on supported plans)
Help documentation, tutorials, and onboarding resources
Direct support via chat, email, and WhatsApp
Regular strategy check-ins and optimization reviews
You are never left to figure things out alone — getting your system performing at its best is as important to us as it is to you.
Can DIGI5Y help with my existing marketing campaigns and content?
Yes. Beyond the platform itself, DIGI5Y's expansion services include AI automation services, marketing campaign creation, and ongoing system optimization. Whether you need help running paid ads, building email sequences, or executing social media campaigns, our team can support you or do it for you.
TECHNICAL & SECURITY
Is my business data secure with DIGI5Y?
Yes. DIGI5Y is built on enterprise-grade infrastructure with security as a foundational priority. Your data and your customers' data are protected through:
Encrypted data storage and transmission (SSL/TLS)
Access controls and permission-based user management
Regular security audits and compliance practices
Secure payment processing via certified providers
We treat your business data as if it were our own
Is DIGI5Y compliant with data privacy regulations (GDPR, etc.)?
DIGI5Y is designed with data privacy compliance in mind. The platform provides the tools you need to operate in compliance with regulations such as GDPR, including consent management, data access controls, unsubscribe mechanisms, and data portability.
For specific compliance requirements relevant to your jurisdiction or industry, your consultant can advise on setup best practices during onboarding.
Does DIGI5Y integrate with other tools I already use?
Yes. DIGI5Y supports native integrations with hundreds of popular business tools, as well as custom API connections for more specific requirements. Common integrations include:
Google (Analytics, Search Console, Ads, Calendar)
Facebook, Instagram, and LinkedIn
Stripe and other payment processors
Zapier, Make and automation middleware tools
WhatsApp Business API
Accounting and ERP systems (on request)
If you have a specific tool you rely on, raise it during your Discovery Call and we will confirm compatibility.
Can I migrate my existing contacts and data into DIGI5Y?
Yes. DIGI5Y supports data migration from most common CRM and marketing platforms. Your existing contacts, customer records, and historical data can be imported securely during the onboarding process.
Our team assists with data migration on Done-For-You and Managed plans to ensure a smooth transition with zero data loss
What happens to my data if I cancel my subscription?
Your data belongs to you. If you cancel your subscription, you can export all your contacts, records, and assets before your account closes. DIGI5Y does not hold your data hostage or make it difficult to leave.
Specific data retention and export policies are outlined in your service agreement and can be discussed with your consultant.
DIGI5Y is an AI-Powered All-in-one Business System, customized to provide the sales, marketing and business development activity and automation with remote specialist support at your disposal, suitable for no-tech, low-tech, and high-tech businesses.
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